Vivid Digital Apps
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Knowledge base
Guides & FAQs
Getting Started
9
Setting up your Account
Got an idea for a really cool feature?
Viewing a Profile
Need Help?
How many profiles can I see?
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About
3
Privacy Policy
Terms of Service
Profile Guidelines
Photos
7
Why are my photos being rejected
Someone stole my photos and is using them. What do I do?
My public photo keeps getting edited.
Can I delete my photo?
Can I delete photos in messages?
View all 7
Events
3
Non Profit event submission
Guidelines for event posting
How do I view the events?
Account and Billing
6
Purchasing a subscription
My profile was deleted; Can it be recovered?
Cancelling a recurring subscription
Lost of stolen device?
I upgraded but my account did not change
View all 6
Reporting
6
Reporting a user for impersonation
Reporting an underage user (Under 18)
Reporting spam
Reporting offensive profile picture
Reporting offensive chat
View all 6
Emojis
3
What is an emoji?
Will we release more emojis?
Got an Emoji Idea
Privacy and Safety
4
How do I permanently delete my account?
Someone is impersonating me!
Users are asking me for my credit card.
How can I manage my online safety?
Favorites / Blocking / Unblocking
6
Can I block a user?
Can I unblock a user?
A user is bothering me; can I stop them from contacting me?
How can I add a user as a favorite?
If I delete the app, will I lose my favorites and blocks?
View all 6
Known Issues & Solutions
General
0
Android
0
iOS
0
Version Updates
Android Updates
1
Coming Soon!
iOS Updates
1
Coming Soon!
Troubleshooting
Android
13
Enabling and Disabling Android Sounds?
How to disable showing distance
How to use filters
Removing the app from your device
Changing your Email
View all 13
iOS
1
Coming Soon!
Help Desk Software
by Freshdesk Support Desk