We cannot disclose any information regarding the whereabouts of your stolen device. If you know that another user is currently using your stolen device, you will need to file a police report, and the police will need to formally request that information from us. To do so they will need to send an email to  from an official law enforcement email address.

Apple Users: If you subscribe to Apple's iCloud service, it has a Find My iPhone feature, going this route is a much easier process. We do not recommend you contact the person who has stolen your device directly. 

To secure your  account, you will simply need to reset your account password. To do this, please send us your account Email Address and we will send you instructions to reset your password.