If your account did not convert from a Basic to Paid account, that's OK.  We understand that sometimes things don't always go as planned!


Simply log out of the app and close it completely down.

To force close the app, go to the settings icon in the upper left-hand corner of the main results page.

Click on Log Out! A pop-up will appear asking you to confirm you would like to log out of the app. Click on YES!

Now close the app on your phone,  and restart and log in!


Your account should now be converted from a Basic to a Paid account with all of the extra features! 


If this doesn't work for any reason, please contact the support team, but filling out a support request and we will get your issue resolved as soon as we possibly can, usually less than 24 hours.